Privacy Policy

Pauline & Helen Vancouver collects personal data in order to provide you with a seamless and reliable shopping experience. This information may include:

  • Full name

  • Email address

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

  • Order history

  • Contact preferences

  • Any information voluntarily submitted through customer service inquiries

We collect this data when you place an order, create an account, subscribe to our newsletter, or communicate with us.

2. Use of Personal Information

We use personal data strictly for the following purposes:

  • Processing and fulfilling orders

  • Managing payments and preventing fraudulent transactions

  • Providing order updates and customer support

  • Improving our website, services, and customer experience

  • Sending newsletters, promotions, and product updates (only with your consent)

We process your information responsibly and only for purposes directly related to your shopping experience with us.

3. Sharing of Personal Information

Pauline & Helen Vancouver does not sell or rent your personal information.
We only share data in the following circumstances:

  • Service Providers: Trusted partners who assist with payment processing, shipping, and order fulfillment

  • Legal Requirements: When disclosure is required to comply with Canadian law, court orders, or legal investigations

  • Protection: When necessary to defend the rights, property, or safety of Pauline & Helen Vancouver, our customers, or the public

All service providers are required to protect your data and use it solely for the services they perform.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures, including:

  • Secure encryption for payment transactions

  • Restricted access to personal data, limited to authorized staff

  • Secure systems and protocols to prevent unauthorized access, alteration, or disclosure

While no system is entirely immune to risks, we work diligently to maintain a high standard of data protection.

5. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes for which it was collected

  • Meet legal, accounting, or regulatory requirements

  • Resolve disputes or enforce agreements

Data that is no longer needed is securely deleted or anonymized.

6. Customer Rights

As a customer, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the data we hold about you

  • Right to Rectification: Correct inaccurate or incomplete information

  • Right to Erasure: Request deletion of your data (subject to legal obligations)

  • Right to Withdraw Consent: Opt out of marketing communications at any time

To exercise any of these rights, you may contact us using the information below.

7. Cookies and Similar Technologies

Our website uses cookies to:

  • Improve browsing experience

  • Enable essential site functionality

  • Analyze site performance

  • Personalize content and recommendations

You may disable cookies in your browser settings. However, certain site features may not function properly if cookies are disabled.

8. Updates to This Privacy Policy

We may update this Privacy Policy when necessary. Any changes will be posted on this page with an updated “Last Revised” date. Continued use of our website signifies acceptance of any modifications.

9. Contact Us

For questions regarding this Privacy Policy or your personal data, please contact us:

Email: info@paulinehelenvancouver.com
Business: Pauline & Helen Vancouver
Location: Vancouver, British Columbia, Canada