Return policy

Return & Refund Policy — Pauline & Helen Vancouver

At Pauline & Helen Vancouver, we strive to provide every customer with exceptional service and a smooth, enjoyable shopping experience. Our return policy is created to ensure fairness, transparency, and quality in every order. Please review the conditions below before initiating a return.

1. 100% Money-Back Guarantee on New Products

We offer a full money-back guarantee on all new, non-discounted products.
Please note that promotional or discounted items are not eligible for this guarantee.

2. No Returns on Sale Items

All sale items are final sale.
Products purchased during a promotion, seasonal sale, or with a discount code cannot be returned or exchanged — including for sizing issues.
Please double-check your size before confirming your purchase.

3. Return Shipping Costs

Customers are responsible for the cost of return shipping.
Pauline & Helen Vancouver does not reimburse return shipping fees and is not liable for any additional charges incurred during the return process.

4. Return Period

Returns must be initiated within 30 days of receiving your product.
Returns requested after this period cannot be accepted.
To remain eligible, please ensure your request is submitted within the 30-day timeframe.

5. No Exchanges on Sale Items

Sale items are not eligible for exchanges, regardless of size or preference.
We recommend reviewing all product details carefully before purchase.

6. 100% Guarantee on Defective Items

We stand behind the quality of our products.
If you receive an item with a manufacturing defect, you may return it for either:

  • A full refund, or

  • A replacement item (subject to availability)

Defective products will be handled with priority and at no cost to you.

7. How to Initiate a Return

To begin a return, please contact us by email:

Email: info@paulinehelenvancouver.com

Once your request is approved, you will receive detailed instructions on how to complete the return.

8. Required Return Form

All returns must include a completed return form provided during the approval process.
Returns without the proper form cannot be processed.

9. Summary

At Pauline & Helen Vancouver, customer satisfaction is our priority.
By following the guidelines in this Return & Refund Policy, we ensure that all returns are handled fairly, efficiently, and with care.

If you have any questions or need assistance, our customer service team is here to help: info@paulinehelenvancouver.com